On May 22, 2009, the U.S. Consumer Product Safety Commission and Samsung Telecommunications America announced a voluntary product safety recall of approximately 160,000 Samsung “Jitterbug” cell phones, due to a software problem that could pose a safety risk. The recalled cell phones could fail to connect to emergency 911 if in a no-service area and displaying the “out of range, try again later” message.
The recall affects all Jitterbug cell phones with model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. The phones were sold in electronics and drug stores nationwide and online from March 2008 through May 2009.
Consumers are advised to wait to receive a letter from Samsung telling them they are eligible for the free software upgrade. Emergency dialing will still work if the phone is in a service area.